Yes. Frozen products will be accepted back as long as they have not been used, still frozen and packaging in its original condition. Treats and dry products must be in the same state, except you don’t need to return them back frozen 🙂

For sure. Please call 01344 208 343  before placing your order and we can advise on the best way of completing your order and arranging for delivery.

Yes Please! Call us on 01344 208 343  or email us at your requirements and we will source them. Only happy to help where we can.

Yes we can deliver to the areas published here. We can deliver anytime of the day up to 8pm at night. We aim to deliver on the same day however this may be changed to the next day should the order be received late in the day.  The cutoff for Same Day delivery is 2pm. If you live outside of our delivery area, please call and we can arrange.

We source our products directly from our vendors. All food products are collected as frozen and immediately stored in a freezer until sold and delivered/collected.

We are open everyday of the week except for public holidays. Best call ahead on 01344 208 343.

We are located in the Ascot area of East Berkshire. Our address is 59 Sutherland Chase, Ascot, Berkshire, SL5 8TE, and our Warehouse is located at 9 Eastern Road, Bracknell, RG12 2PW. Our contact details are at the foot of each page.

We accept Cash, Credit Cards, Debit Cards and BACS transfer. Unfortunately we do not accept American Express.

For Collection only there is no minimum amount. For orders under £20 there is a delivery charge, click here for more details. For orders over £50 delivery service is free. You are welcome to buy as much or as little as you like. Buying more is always welcomed 🙂

Absolutely! Setting up a monthly recurring order is the most cost effective way of caring for your fury friends needs. Please call us on 01344 208343 or email at and we can gladly help you set up a monthly or weekly recurring order

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